Canadian and US orders ship from our warehouse location in Frelighsburg, Québec, CANADA, usually within 72 hours of purchase. They are shipped standard ground with Canpar or UPS or Canada Post and are estimated to be delivered within 12 business days.
If you have not received your order within 12 business days, please call Oneka Elements Customer Service Toll Free at 1-877-620-8733 or email us at contact@onekaelements.com, we will investigate.
Please note some delay may occur during national holidays. We recommend you place your order as early as possible to receive it by the desired date.
End of year/Holiday Season:Please place your order for the Christmas holiday no later than December 13th. We will do our best to get all orders out as soon as possible. Unfortunately, some delays are beyond our control. We appreciate your understanding.
Delivery Locations
Please note that we are unable to deliver to Post Office boxes. Fedex Flex addresses are not accepted.
Please make sure that the recipient's address is correct. We are not responsible for orders that cannot be delivered or that are not received because you provided the wrong address for the recipient.
If ordering from South Korea, please order from: https://jellybeauty.ca/collections/oneka
Shipping Costs
Ontario and Quebec: $9.99 for orders less than $99 before tax. Free standard shipping for orders $99 or more before taxes
All other Canadian provinces and territories: $14.99 for orders less than $149 CAD before tax. Free standard shipping for orders $149 or more before taxes
USA: $12 USD for orders less than $149 before tax. Free standard shipping for orders $149 or more before taxes. Exception for Hawaii, shipping is $14.65 USD for orders under $149.99.
Same or next day delivery options are available at extra cost.
Exceptions
If your order is being shipped to a particularly remote location or areas in Canada that have higher than normal delivery costs (the Canadian North, some parts of Nova Scotia and Alberta for example), you may also be contacted with shipping information prior to order processing. Oneka may not be able to honour flat rates or free shipping to Northern/remote locations or areas that are subject to higher delivery costs. These shipping policies are to ensure that we can find the most economical method to ship orders for both us and our customers.
International orders
We ship exclusively to Canada and the United States.
Damages and Issues
Please inspect your order upon reception and contact us immediately if any of the items are defective, damaged or if you received the wrong items. Please email us at contact@onekaelements.com or call us at 1-877-620-8733, we will be happy to help you.
In the unlikely event of a lost package: if, after 30 business days, it has been determined that your shipment has been lost, you may request a refund, or ask us to re-ship the product to you.
Please note that order shipments returned to us due to incomplete/incorrect postal information, failure to pay import taxes or custom duties, or refused entry by customs may be subject to a 20% restocking fee and return shipping costs.